Teams,
Partnerships and Alliances
i) Organization create and use
teams, partnerships and alliances to :
- Undertake new initiatives
- Address both minor and major problems
- Capitalize on significant opportunities
ii) Organizations create teams,
partnerships, and alliances both internally with employees and externally
with other organizations
Collaboration system
supports the work of teams by facilitating the
sharing and the flow of information
- Organizations
from alliances and partnerships with other organizations based on their
core competency
- Core
competency - an
organization's key strength, a business function that it does better than any
of its competitors
- Core competency strategy - organizations chooses to focus specifically
on its core competency and forms partnerships with other organizations to
handle nonstrategic business processes
- Information
technology can make a business partnership easier to establish and manage
- Information partnership - occurs when two or more organizations
cooperate by integrating their IT systems, thereby providing customers with the
best of what each can offer
Collaboration
Systems
an IT-based set of tools that
supports the work of teams by facilitating the sharing and flow of information
- Two categories of collaboration :
i) Unstructured collaboration (
Information collaboration ) - includes document exchange, shared
whiteboards, discussion forums, e-mail
ii) Structured collaboration (process
collaboration) - involves shared participation in business processes such
as workflow in which knowledge is hard coded as rules
- Organizations
from alliances and partnerships with other organizations based on their
core competency
- Core
competency - an
organization's key strength, a business function that it does better than any
of its competitors
- Core competency strategy - organizations chooses to focus specifically
on its core competency and forms partnerships with other organizations to
handle nonstrategic business processes
- Information
technology can make a business partnership easier to establish and manage
- Information partnership - occurs when two or more organizations
cooperate by integrating their IT systems, thereby providing customers with the
best of what each can offer
Collaboration
Systems
an IT-based set of tools that
supports the work of teams by facilitating the sharing and flow of information
- Two categories of collaboration :
i) Unstructured collaboration (
Information collaboration ) - includes document exchange, shared
whiteboards, discussion forums, e-mail
ii) Structured collaboration (process
collaboration) - involves shared participation in business processes such
as workflow in which knowledge is hardcoded as rules
Knowledge Management Systems
- Knowledge management (KM) - involves
capturing, classifying, evaluating, retrieving, and sharing information
assets in a way that provide context for effective decisions and actions
- Knowledge management system - supports
the capturing and use of an organization's "know-how"
Intellectual
and knowledge-based assets fall into two categories :
i) Explicit
knowledge - consists
of anything that can be documented, archived, and codified, often with the help
of IT
ii) Tacit knowledge - knowledge contained in people's heads
- The following
are two practices for transferring or recreating tacit knowledge :
- Shadowing - less
experienced staff observed more experienced staff to learn how their more
experienced counterparts approach their work
- Joint problem solving - a novice and expert work together on a project
- Reasons why
organizations launch knowledge management programs :
- Increase profits and revenues
- Rotain key talent and expertise
- Improve customer retention and/or satisfaction
- Defend market share against new entrants
- Accelerate time to market with products
- Penetrate new market segments
- Reduce cost
- Develop new products and services
KM Technologies
- Knowledge management systems
include :
- Knowledge repositories (database)
- Expertise tools
- E-learning applications
- Discussion and chat technologies
- Search and data mining tools
KM and Social Networking
- Finding out
how information flows through an organization
- Social networking analysis (SNA) - a process of mapping a group's
contacts (whether personal or professional) to identify who knows whom and who
works with whom
- SNA provides a clear picture of how employees and divisions work together and
can help identify key experts
Social networking
Content Management system
provides
tools to manage the creation , storage, editing, publication of information in
a collaborative environment
CMS marketplace includes :
Working Wikis
- Wikis - Web-based tools that make it
easy for users to add, remove, and change online content
- Business wikis - collaborative Web pages that
allows users to edit documents, share ideas, or monitor the status
of a project
Workflow Management System
- Workflow - defines all the steps or
business rules, from beginning to the end, required for a business process
- Workflow management system - facilitates the automation
and management of the business processes and controls the movement of work
through the business process
- Messaging-based workflow system
- sends
work assignments through an e-mail system
- Database-based workflow
management system - stores documents in a central location and automatically asks the
team members to access the document when it is their turn to edit the
document
Groupware Systems
Video conference
a set of
interactive telecommunication technologies that allow two or more locations to
interact via two-way video and audio transmissions simultaneously
Web
conferencing
blends audio,
video and document-sharing technologies to create virtual meeting rooms where
people "gather" at a password-protected Web site.
Instant
messaging
-instant messaging : type of
communications services that enables someone to create a kind of private chat
room with another individual to communicate in real-time over the internet
- E-mail : the dominant form of
collaboration application, but real-time collaboration tools like instant
messaging are creating a new communication dynamic
