Chapter 12 : integrating the Organization from end to end-enterprise resource planning

Enterprise Resource Planning (ERP)

 

ERP system automate business processes

 

ERP- The organization before ERP

ERP – bringing the organization together

 

THE EVOLUTION OF ERP

Integrating SCM, CRM,and ERP

• SCM, CRM, and ERP are the backbone E-business
• Integration of these applications is the key to success for many companies
• Integration allows the unlocking of information to make it available to any user, anywhere, anytime
• SCM and CRM market overviews 

General audience and purpose of SCM , CRM and ERP

Integration tools

- Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software applications

- Enterprise application integration (EAI) middleware - packages together commonly used functionality which reduced the time necessary to develop solutions that integrate application from multiply vendors

Data points where SCM, CRM, and ERP integrate :

 

 

ERP system must integrate various organization processes and be :

- Flexible - must be able to quickly respond to the changing needs of the organization

 - Modular and open - must have and open system architecture, meaning that any module can be interface, with or detached the other modules

- Comprehensive - must be able to support a variety of organizational functions for a wide range of businesses

 - Beyond the company - must support external partnerships and collaboration efforts