Chapter 4 : Measuring the Success of Strategic Initiatives

Efficiency and effectiveness

 

Benchmarking

A process of continuously measuring system results,comparing those results to optimal system performance (benchmark value) and identifying steps and procedures to improve system performance

EFFICIENCY IT METRICS

EFFECTIVENESS IT METRICS

 

THE INTERRELATIONSHIPS OF

EFFICIENCY AND EFFECTIVENESS IT METRICS

 

 

METRICS FOR STRATEGIC INITIATIVES

METRICS FOR MEASURING AND MANAGING STRATEGIC INITIATIVES INCLUDES :-

·        Web site metrics

·        Supply chain management (SCM) metrics

·        Customer relationship management (CRM) metrics

·        Business process reengineering (BPR) metrics

·        Enterprise resource planning (ERP) metrics

Website metrics include :-

  supply chain management (SCM) metrics includes :-
 

Customer relationship management (CRM) metrics :-

BPR and ERP Metrics includes :-

 the balanced scorecard enables organizations to measure and manage strategic initiatives.